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CIS-CSM Torrent - Servicenow New Composite Test ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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You only take 20 to 30 hours to practice our CIS-CSM Torrent guide materials and then you can take the exam. If you use our study materials, you can get the CIS-CSM Torrent certification by spending very little time and energy reviewing and preparing. A good CIS-CSM Torrent certification must be supported by a good CIS-CSM Torrent exam practice, which will greatly improve your learning ability and effectiveness. And there is no exaggeration that our pass rate for our CIS-CSM Torrent study guide is 98% to 100% which is proved and tested by our loyal customers. As you may see the data on the website, our sales volumes of our CIS-CSM Torrent exam questions are the highest in the market. They can help you learn efficiently, save your time and energy and let you master the useful information.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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