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CIS-CSM Tools - Servicenow Valid ServiceNow Certified Implementation Specialist Customer Service Management Exam Study Notes - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM So, act now!
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
CompTIA DY0-001 - We can guarantee that the study materials from our company will help you pass the exam and get the certification in a relaxed and efficient method. IIA IIA-CIA-Part1 - You just need to spend 20 to 30 hours on study, and then you can take your exam. EMC D-ISM-FN-01 - Therefore, when you are ready to review the exam, you can fully trust our products, choose our learning materials. Salesforce PDI - Some people want to study on the computer, but some people prefer to study by their mobile phone. Microsoft SC-100-KR - You also can become the lucky guys as long as you are willing to learn.
Updated: May 26, 2022
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