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CIS-CSM Tests - Servicenow Valid Dumps ServiceNow Certified Implementation Specialist Customer Service Management Exam Files - Royalholidayclubbed
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It is a necessary part of the IT field of information technology. So IT professionals to enhance their knowledge through ServiceNow CIS-CSM Tests exam certification. But pass this test will not be easy. ServiceNow CIS-CSM Tests certification exam will definitely lead you to a better career prospects. ServiceNow CIS-CSM Tests exam can not only validate your skills but also prove your expertise. Royalholidayclubbed ServiceNow CIS-CSM Tests exam training materials bear with a large number of the exam questions you need, which is a good choice.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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