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CIS-CSM Sample - Valid CIS-CSM Test Collection Materials & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
Excellent ServiceNow Snowflake DEA-C02 study guide make candidates have clear studying direction to prepare for your test high efficiently without wasting too much extra time and energy. Certainly, we ensure that each version of Microsoft MB-240 exam materials will be helpful and comprehensive. Firstly we provide one-year service warranty for every buyer who purchased SAP C_S4TM_2023 valid exam collection materials. Our Royalholidayclubbed has been focusing on the changes of ACAMS CAMS-CN exam and studying in the exam, and now what we offer you is the most precious ACAMS CAMS-CN test materials. And we guarantee that if you failed the certification exam with our Amazon ANS-C01 pdf torrent, we will get your money back to reduce your loss.
Updated: May 26, 2022
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