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CIS-CSM Quiz - ServiceNow Certified Implementation Specialist Customer Service Management Exam Reliable Study Guide Questions - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
Our company owns the most popular reputation in this field by providing not only the best ever SAP C-THR81-2411 study guide but also the most efficient customers’ servers. ATLASSIAN ACP-620-KR - My dream is to become a top IT expert. They are willing to solve the problems of our Salesforce Advanced-Administrator training guide 24/7 all the time. When you get the certification of ServiceNow SAP C_S4CFI_2504 exam, the glorious period of your career will start. The more time you spend in the preparation for SAP C-TS422-2023 learning engine, the higher possibility you will pass the exam.
Updated: May 26, 2022
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