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CIS-CSM Question - Servicenow Valid Study ServiceNow Certified Implementation Specialist Customer Service Management Exam Questions Book - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
Discount is being provided to the customer for the entire ServiceNow Linux Foundation CKA preparation suite. It is also known to us that passing the exam is not an easy thing for many people, so a good study method is very important for a lot of people, in addition, a suitable study tool is equally important, because the good and suitable PECB ISO-IEC-42001-Lead-Auditor reference guide can help people pass the exam in a relaxed state. I believe that after you try Huawei H19-483_V1.0 training engine, you will love them. IOFM APS - Of course, if you choose our study materials, you will have the chance to experience our PDF version. Oracle 1Z0-1079-24 - Royalholidayclubbed's experts have simplified the complex concepts and have added examples, simulations and graphs to explain whatever could be difficult for you to understand.
Updated: May 26, 2022
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