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CIS-CSM Price - Servicenow New ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Practice - Royalholidayclubbed
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We stress the primacy of customers’ interests, and make all the preoccupation based on your needs. If you are curious or doubtful about the proficiency of our CIS-CSM Price practice materials, we can explain the painstakingly word we did behind the light. By abstracting most useful content into the CIS-CSM Price practice materials, they have help former customers gain success easily and smoothly. It is useless if you do not prepare well. You must seize the good chances when it comes. All questions on our CIS-CSM Price study materials are strictly in accordance with the knowledge points on newest test syllabus.
CIS-Customer Service Management CIS-CSM I wish you good luck.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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