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CIS-CSM Ppt & Valid CIS-CSM Exam Testking - Servicenow Reliable CIS-CSM Exam Tutorial - Royalholidayclubbed
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Our website is here to provide you with the accurate CIS-CSM Ppt real dumps in PDF and test engine mode. Using our latest CIS-CSM Ppt training materials is the only fast way to clear the actual test because our test answers are approved by our experts. The content of our CIS-CSM Ppt braindumps torrent is easy to understand that adapted to any level of candidates. In Royalholidayclubbed, you can choose the products which are suitable for your learning ability to learn. The CIS-CSM Ppt examination certification, as other world-renowned certification, will get international recognition and acceptance. I believe our ServiceNow CIS-CSM Ppt training dumps will be the highest value with competitive price comparing other providers.
CIS-Customer Service Management CIS-CSM Remember, the fate is in your own hands.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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