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CIS-CSM Pdf - Valid CIS-CSM Soft Simulations & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Improve your professional ability with our CIS-CSM Pdf certification. Getting qualified by the ServiceNow certification will position you for better job opportunities and higher salary. Now, let’s start your preparation with CIS-CSM Pdf training material. We will update the content of CIS-CSM Pdf test guide from time to time according to recent changes of examination outline and current policies, so that every examiner can be well-focused and complete the exam focus in the shortest time. Besides, our CIS-CSM Pdf exam questions can help you optimize your learning method by simplifying obscure concepts so that you can master better. All real questions just need to practice one or two days and remember the answers will save you much time in CIS-CSM Pdf real exam.
CIS-Customer Service Management CIS-CSM You still can pass the exam with our help.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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