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CIS-CSM Pdf & CIS-CSM Valid Dumps Demo - Servicenow CIS-CSM Visual Cert Exam - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
Passing ITIL ITIL-4-Specialist-Create-Deliver-and-Support exam can help you find the ideal job. Although you are busy working and you have not time to prepare for the exam, you want to get ServiceNow Huawei H20-696_V2.0 certificate. However, our VMware 250-609 training materials can offer better condition than traditional practice materials and can be used effectively. HP HPE0-V25 - In a word, this is a test that will bring great influence on your career. All precise information on the ITIL ITIL-4-Specialist-Create-Deliver-and-Support exam questions and high accurate questions are helpful.
Updated: May 26, 2022
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