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CIS-CSM Name - Valid Test Dumps CIS-CSM File & ServiceNow Certified Implementation Specialist Customer Service Management Exam - Royalholidayclubbed
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Our website provides you the latest CIS-CSM Name practice test with best quality that will lead you to success in obtaining the certification exam. The test engine is more efficient way for anyone to practice our CIS-CSM Name exam pdf and get used to the atmosphere of the formal test. We can guarantee you high passing score once you bought our CIS-CSM Name real questions and remember the correct answers. Purchasing products of Royalholidayclubbed you can easily obtain ServiceNow certification and so that you will have a very great improvement in IT area. The exam questions and answers of general ServiceNow certification exams are produced by the IT specialist professional experience. The warm feedbacks from our customers all over the world and the pass rate high to 99% on CIS-CSM Nameactual exam proved and tested our influence and charisma on this career.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
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Updated: May 26, 2022
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