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CIS-CSM Materials & Test CIS-CSM Questions Answers & Latest Test CIS-CSM Passing Score - Royalholidayclubbed
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Now, our CIS-CSM Materials study questions are in short supply in the market. Our sales volumes are beyond your imagination. Every day thousands of people browser our websites to select our CIS-CSM Materials exam materials. Remember that making you 100% pass ServiceNow certification CIS-CSM Materials exam is Royalholidayclubbed. When you try our part of ServiceNow certification CIS-CSM Materials exam practice questions and answers, you can make a choice to our Royalholidayclubbed. If you still desperately cram knowledge and spend a lot of precious time and energy to prepare for passing ServiceNow certification CIS-CSM Materials exam, and at the same time do not know how to choose a more effective shortcut to pass ServiceNow certification CIS-CSM Materials exam.
CIS-Customer Service Management CIS-CSM I wish you good luck.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
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Updated: May 26, 2022
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