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CIS-CSM Materials & Reliable Exam CIS-CSM Questions And Answers - New CIS-CSM Exam Blueprint - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
Amazon SCS-C02-KR - But we keep being the leading position in contrast. Huawei H20-911_V1.0 - Because the training materials it provides to the IT industry have no-limited applicability. Salesforce PDI - The world today is in an era dominated by knowledge. IBM C1000-078 - You can use the rest of your time to do more things. ACFE CFE-Fraud-Prevention-and-Deterrence - You will regret if you throw away the good products.
Updated: May 26, 2022
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