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CIS-CSM Download - Servicenow Valid Test ServiceNow Certified Implementation Specialist Customer Service Management Exam Objectives Pdf - Royalholidayclubbed
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CIS-Customer Service Management CIS-CSM They bravely undertake the duties.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
Microsoft AI-900-CN - So our customers can pass the exam with ease. Our APP online version of Huawei H19-401_V1.0 exam questions has the advantage of supporting all electronic equipment. Therefore, we have provided three versions of GitHub GitHub-Copilot practice guide: the PDF, the Software and the APP online. Our McAfee CCII preparation exam will be very useful for you if you are going to take the exam. ServiceNow CIS-EM - In addition, when you are in the real exam environment, you can learn to control your speed and quality in answering questions and form a good habit of doing exercise, so that you’re going to be fine in the ServiceNow Certified Implementation Specialist - Customer Service Management Exam exam.
Updated: May 26, 2022
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