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CIS-CSM Check - Servicenow Reliable ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Dumps.Zip - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 2
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 3
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 4
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 5
Which of the following are channels? (Choose two.)
A. Article
B. Contacts
C. Chat
D. Web
Answer: C,D
In your every stage of review, our Huawei H13-624_V5.5 practice prep will make you satisfied. ServiceNow certification CompTIA CAS-004 exam can give you a lot of change. Salesforce PDI - Need any help, please contact with us again! In order to pass ServiceNow certification Snowflake ARA-C01 exam disposably, you must have a good preparation and a complete knowledge structure. Cisco 300-815 - Our questions and answers are based on the real exam and conform to the popular trend in the industry.
Updated: May 26, 2022
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