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CIS-CSM Assessment - Servicenow Reliable ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Topics - Royalholidayclubbed
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Our website is here to provide you with the accurate CIS-CSM Assessment real dumps in PDF and test engine mode. Using our latest CIS-CSM Assessment training materials is the only fast way to clear the actual test because our test answers are approved by our experts. The content of our CIS-CSM Assessment braindumps torrent is easy to understand that adapted to any level of candidates. In Royalholidayclubbed, you can choose the products which are suitable for your learning ability to learn. The CIS-CSM Assessment examination certification, as other world-renowned certification, will get international recognition and acceptance. This free demo is a small part of the official complete ServiceNow CIS-CSM Assessment training dumps.
CIS-Customer Service Management CIS-CSM At first, it can be only used on PC.
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CIS-CSM PDF DEMO:
QUESTION NO: 1
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
QUESTION NO: 2
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 3
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 5
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
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Updated: May 26, 2022
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