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そのような状況で、もし一つの資格を持っていないなら他の人に追及できないですから。では、どんな試験を受けるのかは決めましたか。Salesforceの試験はどうですか。 SalesforceのService-Cloud-Consultant最新試験情報認定試験に受かるのはあなたの技能を検証することだけでなく、あなたの専門知識を証明できて、上司は無駄にあなたを雇うことはしないことの証明書です。当面、IT業界でSalesforceのService-Cloud-Consultant最新試験情報認定試験の信頼できるソースが必要です。それと比べるものがありません。

Salesforce Service Cloud Consultant Service-Cloud-Consultant 我々の誠意を信じてください。

もし無事にService-Cloud-Consultant - Salesforce Certified Service cloud consultant最新試験情報試験に合格したら、あなたはもっと自信になって、更なる勇気でやりたいことをしています。自分のIT業界での発展を希望したら、SalesforceのService-Cloud-Consultant ファンデーション試験に合格する必要があります。SalesforceのService-Cloud-Consultant ファンデーション試験はいくつ難しくても文句を言わないで、我々Royalholidayclubbedの提供する資料を通して、あなたはSalesforceのService-Cloud-Consultant ファンデーション試験に合格することができます。

また、我々Royalholidayclubbedは量豊かのSalesforce　Service-Cloud-Consultant最新試験情報試験資料を提供しますし、ソフト版であなたにSalesforce　Service-Cloud-Consultant最新試験情報試験の最も現実的な環境をシミュレートさせます。勉強中で、何の質問があると、メールで我々はあなたのためにすぐ解決します。心配はありませんし、一心不乱に試験復習に取り組んでいます。

Salesforce Service-Cloud-Consultant最新試験情報 - 弊社はあなた１００％合格率を保証いたします。

Royalholidayclubbed を選択して１００％の合格率を確保することができて、もし試験に失敗したら、Royalholidayclubbedが全額で返金いたします。

RoyalholidayclubbedはSalesforceのService-Cloud-Consultant最新試験情報認定試験「Salesforce Certified Service cloud consultant」に向けてもっともよい問題集を研究しています。もしほかのホームページに弊社みたいな問題集を見れば、あとでみ続けて、弊社の商品を盗作することとよくわかります。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D

QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

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Updated: May 28, 2022

by RHC.

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