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SalesforceのService-Cloud-Consultant日本語版問題解説試験に合格することは容易なことではなくて、良い訓練ツールは成功の保証でRoyalholidayclubbedは君の試験の問題を準備してしまいました。君の初めての合格を目標にします。 RoyalholidayclubbedのSalesforceのService-Cloud-Consultant日本語版問題解説試験トレーニング資料は試験問題と解答を含まれて、豊富な経験を持っているIT業種の専門家が長年の研究を通じて作成したものです。その権威性は言うまでもありません。それは確かにそうですが、その知識を身につけることは難しくないとといわれています。

Salesforce Service Cloud Consultant Service-Cloud-Consultant これは受験生の皆様を助けた結果です。

あなたはService-Cloud-Consultant - Salesforce Certified Service cloud consultant日本語版問題解説試験に不安を持っていますか？Service-Cloud-Consultant - Salesforce Certified Service cloud consultant日本語版問題解説参考資料をご覧下さい。 SalesforceのService-Cloud-Consultant 認定試験トレーリング試験に受かるのはあなたが自分をIT業種にアピールする方法の一つです。でも、試験に合格するために大量な時間とエネルギーを費やすことはなく、RoyalholidayclubbedのSalesforceのService-Cloud-Consultant 認定試験トレーリング試験トレーニング資料を選んだらいいです。

Royalholidayclubbedはきみの貴重な時間を節約するだけでなく、安心で順調に試験に合格するのを保証します。Royalholidayclubbedは専門のIT業界での評判が高くて、あなたがインターネットでRoyalholidayclubbedの部分のSalesforce Service-Cloud-Consultant日本語版問題解説「Salesforce Certified Service cloud consultant」資料を無料でダウンロードして、弊社の正確率を確認してください。弊社の商品が好きなのは弊社のたのしいです。

Salesforce Service-Cloud-Consultant日本語版問題解説 - そうだったら、Royalholidayclubbedを利用したください。

Royalholidayclubbed を選択して１００％の合格率を確保することができて、もし試験に失敗したら、Royalholidayclubbedが全額で返金いたします。

RoyalholidayclubbedのSalesforceのService-Cloud-Consultant日本語版問題解説試験トレーニング資料はあなたの成功への第一歩です。この資料を持っていたら、難しいSalesforceのService-Cloud-Consultant日本語版問題解説認定試験に合格することができるようになります。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D

QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

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Updated: May 28, 2022

by RHC.

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