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CRT-261赤本勉強、Salesforce CRT-261資格難易度 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed
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あなたがいつでも最新の試験資料を持っていることを保証します。Royalholidayclubbedは高品質の製品を提供するだけではなく、完全なアフターサービスも提供します。当社の製品を利用したら、一年間の無料更新サービスを提供します。 RoyalholidayclubbedのSalesforceのCRT-261赤本勉強試験トレーニング資料を手に入れたら、我々は一年間の無料更新サービスを提供します。それはあなたがいつでも最新の試験資料を持てるということです。 Royalholidayclubbedは最新かつ最も正確な試験CRT-261赤本勉強問題集を用意しておきます。
Salesforce Service Cloud Consultant CRT-261 Royalholidayclubbedを選んだら、成功への扉を開きます。
では、なぜ他の人が簡単にCRT-261 - Certification Preparation for Service Cloud Consultant赤本勉強試験に合格することができるかを知りたいですか。 このような素晴らしい資料をぜひ見逃さないでください。IT技術の急速な発展につれて、IT認証試験の問題は常に変更されています。
どんなツールかと聞きたいでしょう。それはもちろんRoyalholidayclubbedのCRT-261赤本勉強問題集ですよ。CRT-261赤本勉強試験の準備をするとき、がむしゃらにITに関連する知識を学ぶのは望ましくない勉強法です。
Salesforce CRT-261赤本勉強 - 常々、時間とお金ばかり効果がないです。
我々は販売者とお客様の間の信頼が重要でもらい難いのを知っています。我々はSalesforceのCRT-261赤本勉強ソフトであなたに専門と高効率を示して、最全面的な問題集と詳しい分析であなたに助けてSalesforceのCRT-261赤本勉強試験に合格して、最高のサービスであなたの信頼を得ています。あなたが試験に合格するのは我々への一番よい評価です。
試験が更新されているうちに、我々はSalesforceのCRT-261赤本勉強試験の資料を更新し続けています。できるだけ100％の通過率を保証使用にしています。
CRT-261 PDF DEMO:
QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B
QUESTION NO: 2
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A
QUESTION NO: 3
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B
QUESTION NO: 4
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A
QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D
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Updated: May 28, 2022
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