CRT-261模擬問題集 - CRT-261日本語関連対策 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

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特にSalesforceのCRT-261模擬問題集のような難しい試験です。励ましだけであなたの試験への自信を高めるのは不可能だと知っていますから、我々は効果的なソフトを提供してあなたにSalesforceのCRT-261模擬問題集試験に合格させます。あなたはデモで我々のソフトの効果を体験することができます。ためらわずに速くあなたのショッピングカートに入れてください。でないと、絶対後悔しますよ。権威的な国際的な証明書は能力に一番よい証明です。

CRT-261模擬問題集問題集の合格率は高いです。

Salesforce Service Cloud Consultant CRT-261模擬問題集 - Certification Preparation for Service Cloud Consultant Royalholidayclubbedを選んだら、あなたは簡単に認定試験に合格することができますし、あなたはITエリートたちの一人になることもできます。だから、あなたはコンピューターでSalesforceのウエブサイトを訪問してください。そうすれば、あなたは簡単にCRT-261 参考書内容復習教材のデモを無料でダウンロードできます。

それは正確性が高くて、カバー率も広いです。あなたはRoyalholidayclubbedの学習教材を購入した後、私たちは一年間で無料更新サービスを提供することができます。RoyalholidayclubbedのSalesforceのCRT-261模擬問題集試験トレーニング資料はSalesforceのCRT-261模擬問題集認定試験を準備するのリーダーです。

Salesforce CRT-261模擬問題集 - 成功したいのですか。

Salesforce CRT-261模擬問題集「Certification Preparation for Service Cloud Consultant」認証試験に合格することが簡単ではなくて、Salesforce CRT-261模擬問題集証明書は君にとってはIT業界に入るの一つの手づるになるかもしれません。しかし必ずしも大量の時間とエネルギーで復習しなくて、弊社が丹精にできあがった問題集を使って、試験なんて問題ではありません。

RoyalholidayclubbedのSalesforceのCRT-261模擬問題集試験トレーニング資料はよい選択で、あなたが首尾よく試験に合格することを助けられます。これも成功へのショートカットです。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

VMware 3V0-21.23 - 今の社会の中で、ネット上で訓練は普及して、弊社は試験問題集を提供する多くのネットの一つでございます。 VMware 3V0-21.23 - Royalholidayclubbedはあなたの成功にずっと力を尽くしています。 CompTIA CAS-005 - 試験問題と解答に関する質問があるなら、当社は直後に解決方法を差し上げます。 Cisco 300-815 - 実際には、IT認定試験を受験して認証資格を取るのは一つの良い方法です。 RoyalholidayclubbedのSalesforceのSAP C-OCM-2503試験問題資料は質が良くて値段が安い製品です。

Updated: May 28, 2022

by RHC.

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