CRT-261日本語練習問題、Salesforce CRT-261問題と解答 & Certification Preparation For Service Cloud Consultant - Royalholidayclubbed

 

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困難に直面するとき、勇敢な人だけはのんびりできます。あなたは勇敢な人ですか。もしIT認証の準備をしなかったら、あなたはのんびりできますか。 RoyalholidayclubbedのSalesforceのCRT-261日本語練習問題認証試験について最新な研究を完成いたしました。無料な部分ダウンロードしてください。 これもあなたの意志が強いことを表示する方法です。

その中で、CRT-261日本語練習問題認定試験は最も重要な一つです。

SalesforceのCRT-261 - Certification Preparation for Service Cloud Consultant日本語練習問題試験の準備に悩んでいますか。 まだ何を待っていますか。早速買いに行きましょう。

我々のSalesforceのCRT-261日本語練習問題ソフトのデモをダウンロードしてみて我々Royalholidayclubbedのあなたに合格させる自信を感じられます。多くの人は結果が大丈夫で過程だけ重要ですって言いますが。SalesforceのCRT-261日本語練習問題試験にとってはそうではない。

Salesforce CRT-261日本語練習問題資料は素晴らしいものです。

あなたは無料でCRT-261日本語練習問題復習教材をダウンロードしたいですか?もちろん、回答ははいです。だから、あなたはコンピューターでSalesforceのウエブサイトを訪問してください。そうすれば、あなたは簡単にCRT-261日本語練習問題復習教材のデモを無料でダウンロードできます。そして、あなたはCRT-261日本語練習問題復習教材の三種類のデモをダウンロードできます。

弊社のみたいなウエブサイトが多くても、彼たちは君の学習についてガイドやオンラインサービスを提供するかもしれないが、弊社はそちらにより勝ちます。Royalholidayclubbedは同業の中でそんなに良い地位を取るの原因は弊社のかなり正確な試験の練習問題と解答そえに迅速の更新で、このようにとても良い成績がとられています。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

Salesforce Financial-Services-Cloud - 弊社の資料を使って、100%に合格を保証いたします。 SalesforceのFortinet FCP_FMG_AD-7.4の認定試験に合格するのは簡単ではなくて、RoyalholidayclubbedはFortinet FCP_FMG_AD-7.4試験の受験生がストレスを軽減し、エネルギーと時間を節約するために専門研究手段として多様な訓練を開発して、Royalholidayclubbedから君に合ったツールを選択してください。 Salesforce Microsoft AI-102J「Certification Preparation for Service Cloud Consultant」認証試験に合格することが簡単ではなくて、Salesforce Microsoft AI-102J証明書は君にとってはIT業界に入るの一つの手づるになるかもしれません。 Microsoft AZ-500試験はSalesforceの一つ重要な認証試験で多くのIT専門スタッフが認証される重要な試験です。 SAP C_IBP_2502 - 今の社会の中で、ネット上で訓練は普及して、弊社は試験問題集を提供する多くのネットの一つでございます。

Updated: May 28, 2022

 

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by RHC.

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Revised: 21 Oct 2007

 

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