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Field-Service-Lightning-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
A. Adjust Scheduling Policy
B. Dispatching
C. Customer Entitlements
D. Scheduling
E. Knowledge Base
Answer: A,B,E

QUESTION NO: 2
Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
A. Create a Visualforce Page on the Case.
B. Create a Milestone on the Product.
C. Create a Workflow Rule on the Case.
D. Create an Entitlement Template on the Product.
Answer: B

QUESTION NO: 3
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Average time to repair: The average time required to repair or install as asset.
B. First time fix rate: The percentage of on-site service requests resolved on the first visit.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
Answer: C

QUESTION NO: 4
Universal Containers provides 24/7 service support to its customers. However, their Field
Service Technicians have specified working hours. Which two items should the Consultant create?
Choose 2 answers.
A. Create operating hours for the Service Territory.
B. Create operating hours for the Service Resource.
C. Create operating hours for the Optimization Engine.
D. Create operating hours for the Service Appointment.
Answer: A,B

QUESTION NO: 5
Universal Containers would like to engage Contractors and Customers directly in their Field
Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
A. Customer Communities Plus
B. Partner Communities
C. Chatter Customer Groups
D. Customer Communities
E. Chatter Files Connect
Answer: A,B,D

Royalholidayclubbed是個能夠加速你通過Salesforce CompTIA DY0-001認證考試的網站。如果你工作很忙實在沒有時間準備考試，但是又想取得Salesforce PDII的認證資格，那麼，你絕對不能錯過Royalholidayclubbed的Salesforce PDII考古題。 Royalholidayclubbed可以幫助你通過Salesforce CIPS L4M5認證考試。在這裏我想說的就是怎樣才能更有效率地準備GIAC GSOM考試，並且一次就通過考試拿到考試的認證資格。在這裏我要說明的是這Royalholidayclubbed一個有核心價值的問題，所有Salesforce的VMware 2V0-32.24考試都是非常重要的，但在個資訊化快速發展的時代，Royalholidayclubbed只是其中一個，為什麼大多數人選擇Royalholidayclubbed，是因為Royalholidayclubbed所提供的考題資料一定能幫助你通過測試，，為什麼呢，因為它提供的資料都是最新的培訓工具不斷更新，不斷變換的認證考試目標，為你提供最新的考試認證研究資料，有了Royalholidayclubbed Salesforce的VMware 2V0-32.24，你看到考試將會信心百倍，不用擔心任何考不過的風險，讓你毫不費力的獲得認證。

Updated: May 28, 2022

by RHC.

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