FSL-201通過考試，FSL-201考試內容 - Salesforce FSL-201考題套裝 - Royalholidayclubbed

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Field Service Lightning program FSL-201 這樣討得上司的喜歡，還不如用實力說話。

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如果你考試失敗，我們會全額退款。我們都知道在現在這個競爭激烈的IT行業，擁有一些IT相關認證證書是很有必要的。IT認證證書是對你的IT專業知識和經驗的最好證明。

Salesforce FSL-201通過考試 - 其實想要通過考試是有竅門的。

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我們提供給您最近更新的FSL-201通過考試題庫資料，來確保您通過認證考試，如果您一次沒有通過考試，我們將給您100%的退款保證。Salesforce FSL-201通過考試是IT專業人士的首選，特別是那些想晉升的IT職員。

FSL-201 PDF DEMO:

QUESTION NO: 1
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a
Consultant make? Choose 2 answers.
A. Publish training documentation in a closed chatter group.
B. Publish pre-release documentation on the Customer Community.
C. Increase training to Field Service Technicians
D. Increase training to Sales Representatives.
Answer: B,C

QUESTION NO: 2
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page
Layout.
B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page
Layout.
C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout
.
D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page
Layout.
Answer: C

QUESTION NO: 3
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory.
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line
Item; mark the parent Work Order as "In Progress."
B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled."
C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".
D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"
Answer: C

QUESTION NO: 4
The CFO for Universal Containers wants Work Orders to remain open until the Customer
Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
A. Custom Work Order Escalation Rules
B. Custom Approval Process on Work Orders
C. Custom Work Order Status with Category
D. Custom Validation Rule on Work Orders
Answer: C,D

QUESTION NO: 5
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
B. Average time to repair: The average time required to repair or install as asset.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. First time fix rate: The percentage of on-site service requests resolved on the first visit.
Answer: C

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Updated: May 28, 2022

by RHC.

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