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我們的IT專家團隊將不斷的利用行業經驗來研究出準確詳細的考試練習題來協助您通過考試。總之,我們將為您提供你所需要的一切關於Salesforce FSL-201信息資訊認證考試的一切材料。Royalholidayclubbed是一個優秀的IT認證考試資料網站,在Royalholidayclubbed您可以找到關於Salesforce FSL-201信息資訊認證考試的考試心得和考試材料。 因为这是FSL-201信息資訊考试的最优秀的参考资料。近來,Salesforce的認證考試越來越受大家的歡迎。 他們利用專業的IT知識和豐富的經驗制訂出了各種不同的能使你順利地通過Salesforce FSL-201信息資訊認證考試的培訓計畫。
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FSL-201 PDF DEMO:QUESTION NO: 1 Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage? A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout. B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout. C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout . D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout. Answer: C
QUESTION NO: 2 Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system? A. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call. B. Average time to repair: The average time required to repair or install as asset. C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month. D. First time fix rate: The percentage of on-site service requests resolved on the first visit. Answer: C
QUESTION NO: 3 Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers. A. Publish training documentation in a closed chatter group. B. Publish pre-release documentation on the Customer Community. C. Increase training to Field Service Technicians D. Increase training to Sales Representatives. Answer: B,C
QUESTION NO: 4 A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded? A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress." B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled." C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete". D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed" Answer: C
QUESTION NO: 5 The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers. A. Custom Work Order Escalation Rules B. Custom Approval Process on Work Orders C. Custom Work Order Status with Category D. Custom Validation Rule on Work Orders Answer: C,D
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Updated: May 28, 2022
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