820-605題庫下載 - Cisco 820-605認證指南 & Cisco Customer Success Manager - Royalholidayclubbed

 

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820-605 PDF DEMO:

QUESTION NO: 1
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the
Customer Success Manager address the one solution that has not been fully enabled?
A. Contact the services team and request that they reach out to the customer to address the solution
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
D. No action is needed because the customer will probably renew and you can address the issue after the renewal
Answer: B

QUESTION NO: 2
Which two actions are in adoption campaign? (Choose two.)
A. messaging to stakeholders on the new features of their solution
B. messaging to users on best practice approaches to their solution
C. survey sent to all end users
D. messaging to stakeholders on new product releases
E. renewal reminder to stakeholders
Answer: A,B

QUESTION NO: 3
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Perform a deep analysis of all the sales orders to the past 24 months
B. Speak the internal contacts to understand the customer sentiment and outstanding escalations
C. Engage with the account team to understand the expansion opportunities
D. Build an understanding of your customer's business and market trends and priorities
Answer: D

QUESTION NO: 4
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
C. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
D. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
Answer: D

QUESTION NO: 5
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
A. additional features that will align with the business outcomes
B. service introduction to confirm that they know how to submit service issues at the go live
C. Quarterly Success Review build and delivery
D. initial user group identified and their use cases confirmed
E. customer's stakeholders and their business outcomes
Answer: C,E

在這裏我要說明的是這Royalholidayclubbed一個有核心價值的問題,所有Cisco的SAP C_OCM_2503考試都是非常重要的,但在個資訊化快速發展的時代,Royalholidayclubbed只是其中一個,為什麼大多數人選擇Royalholidayclubbed,是因為Royalholidayclubbed所提供的考題資料一定能幫助你通過測試,,為什麼呢,因為它提供的資料都是最新的培訓工具不斷更新,不斷變換的認證考試目標,為你提供最新的考試認證研究資料,有了Royalholidayclubbed Cisco的SAP C_OCM_2503,你看到考試將會信心百倍,不用擔心任何考不過的風險,讓你毫不費力的獲得認證。 HashiCorp Terraform-Associate-003 - 而且所有的考古題都免費提供demo。 現在很多IT人員雄心勃勃,為了使自己的配置檔相容市場需求,通過這些熱門IT認證來實現自己的理想,在 Cisco的ISTQB CT-PT考試中取得優異的成績。 并且我們的NVIDIA NCA-GENL考古題包含實際考試中可能出現的所有問題,是您的NVIDIA NCA-GENL考試合格的最佳復習資料,幫助您輕松通過測試。 今天我告訴你一個成功的捷徑,就是通過Cisco的International Code Council Fire-Inspector-II考試認證,有了這個認證,你就可以過著過著高級白領的生活了,成為一個實力派的IT專業人士,得到別人的敬重。

Updated: May 27, 2022

 

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