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500-052 PDF DEMO:

QUESTION NO: 1
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose
A. Longest available
B. Least skilled
C. Most handled contacts
D. Most skilled
Answer: A, D

QUESTION NO: 2
The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions?
(Choose three.)
A. Plot and view performance data.
B. Monitor the replication status of historical data store.
C. Monitor the Cisco Unified CCX CTI port status and take corrective action.
D. Download log files from Cisco Unified CCX nodes.
E. Check the number of active calls in the Cisco Unified CCX system.
F. Monitor the WAN link status.
Answer: A, C, D

QUESTION NO: 3
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
A. Cisco Unified IP IVR
B. Cisco Unified CCX Standard
C. Cisco Unified CCX Enterprise
D. Cisco Unified CCX Premium
E. Cisco Unified CCX Enhanced
Answer: E

QUESTION NO: 4
Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.
)
A. Cache Document
B. Trigger Application
C. On Exception Goto
D. Call Subflow
E. Connect
Answer: BD

QUESTION NO: 5
Cisco Finesse supports the use of custom call variable layouts.
How does the agent desktop determine which layout to use?
A. The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
B. The layout is associated to the team under Team Resources.
C. The layout is associated to the CSQ definition.
D. The layout is associated to the desktop layout under Team Resources.
Answer: A

而且通過 Cisco Huawei H19-632_V1.0 認證考試也不是很簡單的。 CompTIA SY0-701 - 因為Royalholidayclubbed不但給你提供最好的資料,而且為你提供最優質的服務。 為了通過Cisco Oracle 1Z0-1042-25 認證考試,請選擇我們的Royalholidayclubbed來取得好的成績。 Cisco 300-410 - 那麼,為了通過這個考試你是怎麼進行準備的呢?是死命地學習與考試相關的知識呢,還是使用了高效率的學習資料呢? Cisco Huawei H19-301_V4.0 認證證書對在IT行業中的你工作是很有幫助的,對你的職位和工資有很大提升,讓你的生活更有保障。

Updated: May 26, 2022

 

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by RHC.

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Revised: 21 Oct 2007

 

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