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MB-230考試重點 - MB-230最新題庫資源，Microsoft Dynamics 365 Customer Service Functional Consultant - Royalholidayclubbed
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沒有人除外，我們Royalholidayclubbed保證你100%的比例， 今天你選擇Royalholidayclubbed，選擇你要開始的訓練，並通過你的下一次的考題，你將得到最好的資源與市場的相關性和可靠性保證。Royalholidayclubbed Microsoft的MB-230考試重點考題和答案反映的問題問MB-230考試重點考試。 這樣是很不划算。如果你選擇Royalholidayclubbed的產品，你可以為你節約很多時間和精力來鞏固知識，但是卻可以通過Microsoft MB-230考試重點 認證考試。 有了Royalholidayclubbed Microsoft的MB-230考試重點考試認證培訓資料你可以理清你淩亂的思緒，讓你為考試而煩躁不安。
它是你通過MB-230考試重點考試的保障。
Microsoft Dynamics 365 MB-230考試重點 - Microsoft Dynamics 365 Customer Service Functional Consultant 另外，如果你是第一次參加考試，那麼你可以使用軟體版的考古題。 另外，關於考試失敗全額退款的政策，你也可以事先瞭解一下。Royalholidayclubbed绝对是一个全面保障你的利益，设身处地为你考虑的网站。
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Microsoft MB-230考試重點 - Royalholidayclubbed可以幫助你實現這一願望。
在我們網站，您可以先免費嘗試下載我們的題庫DEMO，體驗我們的Microsoft MB-230考試重點考古題的品質，相信在您使用之后會很滿意我們的產品。成千上萬的IT考生通過我們的產品成功通過考試，該MB-230考試重點考古題的品質已被廣大考生檢驗。我們的Microsoft MB-230考試重點題庫根據實際考試的動態變化而更新，以確保MB-230考試重點考古題覆蓋率始終最高于99%。保證大家通過MB-230考試重點認證考試，如果您失敗，可以享受 100%的退款保證。
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MB-230 PDF DEMO:
QUESTION NO: 1
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
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Updated: May 28, 2022
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