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CIS-CSM Vce Format - Servicenow Reliable ServiceNow Certified Implementation Specialist Customer Service Management Exam Test Sample - Royalholidayclubbed
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CIS-CSM PDF DEMO:
QUESTION NO: 1
Special Handling Notes can apply to which one of the following based on specific attributes?
A. Contact
B. VIP
C. Holiday
D. Domain
Answer: C
QUESTION NO: 2
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
A. False
B. True
Answer: B
QUESTION NO: 3
Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary's house.
A. B2C
B. B2B
Answer: A
QUESTION NO: 4
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)
A. Imported external articles appear as attachments in ServiceNow
B. The imported article will have the same category it had in the source knowledge base
C. Only applications that allow WebDAV connections can be integrated
D. SharePoint blocks this integration
Answer: B,C
Explanation
QUESTION NO: 5
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Case
C. Chat
D. Accounts
Answer: B,D
Royalholidayclubbed's ServiceNow CIPS L5M5 exam training materials is a good training tool. In fact, our RedHat EX188 exam questions have helped tens of thousands of our customers successfully achieve their certification. Royalholidayclubbed ServiceNow Microsoft AZ-140 exam training materials is the most effective way to pass the certification exam. We have three versions of our Amazon AWS-Solutions-Associate-KR exam braindumps: the PDF, the Software and the APP online. Would you like to pass ServiceNow NCCER Fundamentals-of-Crew-Leadership test and to get NCCER Fundamentals-of-Crew-Leadership certificate? Royalholidayclubbed can guarantee your success.
Updated: May 26, 2022
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